FREQUENTLY ASKED QUESTIONS
When will my order ship?
We usually process orders within one business day. So, check the Order Tracking page found in the lower-left corner of our website to see when it officially ships.
I need to change something on my order. How can I do that?
Email or message us on social media. We typically have a quick response time. We can refund however many items you need us to and/or swap a similar item.
My order status says "Unfulfilled." What does that mean?
This means your order has not been processed yet.
Why was my order canceled?
Either because you asked us to, or, because we realized soon after the item you bought was out of stock.
How accurate are the colors of the hats pictured?
We’ve done our best to display the true colors of our caps. But, remember. The actual colors you see may be affected by your monitor. So, we cannot guarantee what you’re seeing on your screen is accurate.
What if the product I want is out of stock?
Message us. We’ll give you an estimated restock date and can notify you as soon as the new batch arrives.
Where is my order?
You’ll receive an email when your order ships. It’ll include the shipping carrier and tracking number. But, if you’re not sure if your order has shipped, click Order Tracking in the lower left-hand corner of the bottom page. You’ll be able to see its status there.
If it’s been a few weeks since you’ve placed your order and you haven’t received it…it could be because you placed an international order. Unfortunately, orders from outside the U.S. may take a few weeks or more. We won’t be able to do anything if this is the case. You’ll have to wait until you receive it.
If this info doesn’t help, email us. Or DM us on Twitter/Instagram for a faster response.
Why am I required to pay a sales tax?
Merchants are required to collect sales taxes when the customer is in the same state/province or the merchant has “substantial nexus” in the customer’s state/province. Nexus is typically defined by physical presence. But, may also be defined by business activity, affiliation, or another kind of presence.
How do I edit my order?
You can edit your order as long as it hasn’t already entered the shipping process. However, we’re unable to combine or add items to the following types of orders:
-Orders that have already entered the shipping process.
-Orders that contain out-of-stock items.
But, DM us on Twitter or Instagram for a fast response. We may be able to quickly swap it with a similar item before processing it.
Can I cancel my order?
You can cancel an order if it has not entered the shipping process. Often it’s too late to cancel an order because we start processing “In Stock” items within one business day of purchase. You’ll need to place a return for the order after you receive it if your order has been processed and it’s too late to cancel.
However, we offer all customers – domestic or international – a Return Whenever Policy. We’re so confident you’ll love your item, we’ll let you return it one year later or more – for free!
What do I do if I enter an incorrect shipping address on my order?
There’s a small window of opportunity to adjust incorrect shipping addresses. And you can only change the shipping address if your order hasn’t been processed yet. To check on an order’s status please see your My Account page. Or contact us via email or Twitter/Instagram. If your address cannot be changed prior to delivery, we’ll need to wait for the package to be returned back to us as undeliverable.
You can reach us via the two methods mentioned above to request an order cancellation.