Thank you for visiting the website (hereinafter “Merch IX”) of Merch IX (“Merch IX,” “us,” “we,” “our”).
1. What is the term of this policy and how can it be modified?
This Privacy Policy and our TERMS OF USE set forth the conditions under which users like you may access and use the website. By accessing and using the website, you agree to be bound by our Privacy Policy and Terms of Use then in effect and by all applicable law. If you do not agree with any of the Terms of Use or our Privacy Policy, you should not access or use the website for any purpose. We reserve the right to terminate or limit your access to the website for any violation of the Terms of Use or our Privacy Policy, or for any other reason, in our sole discretion.
We reserve the right to change or update this Privacy Policy at any time and will notify users of our website by posting such changed or updated Privacy Policy on this page. Any changes or updates will be effective immediately upon posting to this website. Under certain circumstances, we may also elect to notify you of, and/or obtain your consent to, changes or updates to our Privacy Policy by additional means, such as by posting a notice on the front page of our website or by sending you an email.
2. What info do you collect and how do I withdraw consent?
Our website may request that you provide your email address and password to set up a user profile. Regardless of whether you create a user account, we may collect non-personally identifiable information about you, such as your geographic location via your Internet Service Protocol (“IP” address) and the amount of time you spend on the site.
We use the following software to keep track of information (listed below):
- Klaviyo – Email marketing service that stores your email addresses.
- Refersion – Tracks information for registered ambassadors, including social media handles (e.g., Instagram and Facebook) and other details.
- Retention Science – Enables email marketing.
- Ship Station – Shipping and fulfillment software that provides an overview of shipments.
We transfer and transmit your information to, and store and process it in, the United States. The European Union considers the United States to be a country outside of the EU that provides “adequate protection” and so no additional safeguarding is necessary. These data transfers are necessary to provide the services set forth in our Terms of Service.
By submitting information to our website and by allowing us to collect non-personally identifiable information, you consent that any information you submit to us, other users, and other third parties over the website may be used to:
- Give you access to the Merch IX website.
- Provide and manage your account facilities.
- Respond to your questions.
- Administer the Merch IX website and your use of it.
- Monitor and analyze our business or website operations.
- Protect the rights or property of our website, website users, or third parties, or as otherwise permitted by law.
- Update our database for Merch IX mailings or other marketing purposes.
Furthermore, any communication, material, or content you submit, post, or access on an interactive discussion board, blog, other public area, or other interactive function on the website is a public or other non-private communication. It may be viewed by the general public and/or by the other website users to whom you share or provide it.
To withdraw your consent, please send an email to: info@merchandiseix.com
3. What are cookies and how does Merch IX use them to collect my info?
Like many other websites, Merch IX uses cookies for various reasons. Here is a list of cookies that we use:
- wordpress_[hash] – Unique token, sessional. Allows WordPress to store information about your session (e.g., referrer, landing page).
- wordpress_logged_in_[hash] – Unique token, sessional. Indicates when you are logged into your account.
- woocommerce_cart_hash – Unique token, sessional. Helps WooCommerce detect when cart content or data changes.
- woocommerce_items_in_cart – No data held, sessional. Tracks the items in your shopping cart.
- wp_woocommerce_session_[hash] – Unique token, persistent for 2 days. Contains a unique code for identifying the customer’s cart session.
- store_notice[notice_id] – Persistent for 1 year. Stores whether you’ve dismissed a site-wide notice.
- woocommerce_recently_viewed – No data held, sessional. Stores information about recently viewed products.
- tk_ai – Unique token, sessional. Used for statistical and performance tracking of site functionality.
- _ga, _gid – Persistent for up to 2 years. Set by Google Analytics to track who visits the store and from where (only applicable if analytics are enabled).
A cookie is a data file placed on your device when you visit Merch IX. Cookies may be used for many purposes, including, but not limited to:
- Remembering your preferences.
- Tracking your visits to improve user experience.
- Storing information about your shopping cart or user session.
Cookies are not used to personally identify you and do not collect personally identifiable information. Most web browsers automatically accept cookies. However, you can configure your browser to:
- Stop accepting new cookies.
- Notify you when a new cookie is received.
- Disable existing cookies via third-party extensions like “Ghostery.”
If you choose to disable cookies in your browser, you may not be able to take full advantage of the features on the Merch IX website.
4. Can we disclose your information to third parties?
We will not voluntarily disclose your personally identifiable information, such as your email address, to third parties without your written consent. However, we may release such information to third parties, including law enforcement and governmental authorities, if:
- Required to do so by law, search warrant, subpoena, court order, or other legal process.
- Requested by law enforcement or other governmental authorities, at our discretion.
- We otherwise have a good faith belief that such disclosure is reasonably necessary to protect the rights, property, or personal safety of Merch IX or third parties.
5. How do we protect your information?
We will make reasonable efforts to ensure that our third-party vendors, including WordPress and WooCommerce, protect personally identifiable information that you submit over the website from loss, misuse, unauthorized access, disclosure, alteration, and destruction. These efforts may include firewalls, encryption, and other security measures.
For third parties, we ensure they take reasonable precautions and follow industry best practices to safeguard your information and prevent unauthorized access. If you provide us with credit card information, it is encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption.
Although no method of transmission or electronic storage is 100% secure, we follow all Payment Card Industry Data Security Standard (PCI-DSS) requirements and implement additional generally accepted industry standards.
All direct payment gateways adhere to the standards set by PCI-DSS, as managed by the PCI Security Standards Council, which is a joint effort by brands like Visa, Mastercard, American Express, and Discover. These requirements help ensure the secure handling of credit card information by our store and its service providers.
6. How much do we warrant third-party storage of your data?
We do not warrant or represent that our level of security meets or exceeds any particular standard. No server or internet transmission is ever 100% secure or error-free. You should take this into account when submitting personal or confidential data on Merch IX. Similarly, any information you send us in an email message or other form through the website is not confidential or privileged.
In the event of a corporate change in control resulting from, for example, a sale to, or merger with, another entity, we may transfer your personally identifiable information to the new party in control.
If you have other questions or concerns about our Privacy Policy or data use, please email us at info@merchandiseix.com.